FAQ


**How do I place my order?**

To place an order with Atlantean Globals, follow these simple steps:

1. Add items to your shopping cart.
2. Proceed to checkout through our website or PayPal.
3. Fill in your details, including email address, name, and shipping address.
4. If you have a discount code, apply it in the "Discount" field and click "Apply."
5. Continue to the shipping method and payment method.
6. Enter your payment details.
7. Click "Complete Order."

If you encounter any issues during checkout, contact our customer service at [support@atlanteanglobals.com](mailto:support@atlanteanglobals.com).


**What if there are missing or incorrect items in my order?**

For missing or wrongly shipped items, please contact us at [support@atlanteanglobals.com](mailto:support@atlanteanglobals.com) with your Order # and proof (image below 1MB). We'll reship the correct item at no extra cost, and you can keep the wrongly sent item as a gift from us.


**How do I know if my order is successful?**

You'll receive an email confirmation with your Order Number and purchase details once your order is successfully submitted.


**Can I change items in my order?**

You can amend your order until 11:00pm (PDT, -7 GMT) on the same day it was placed. Contact us at [support@atlanteanglobals.com](mailto:support@atlanteanglobals.com) to request changes.


**How do I add items to my cart?**

To add items to your cart:

1. Visit the item's page.
2. Select your preferences.
3. Click "Add to Cart."


**How do I view my cart's contents?**

Click the Cart icon at the top of the page to view your cart. You can adjust quantities or remove items as needed.


**How do I remove items from my cart?**

Click the "Cart" icon, locate the item to remove, and click "Remove" at the bottom of the quantity list.


**How do I change item quantities in my cart?**

Click the "Cart" icon, find the item to adjust, and update the quantity in the "Quantity" field. Changes will reflect automatically.


**Which browsers do you recommend for your site?**

We recommend Google Chrome, Safari, Firefox, and Internet Explorer.


**What payment options do you accept?**

We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.



**How do I use a discount code?**

To use a discount code:

1. Click "Checkout" after selecting your items.
2. Enter your details.
3. Find the "Discount" field on the upper right.
4. Input the code and click "Apply" to verify the discount.


**What is your return & exchange policy?**

Please refer to our Return Policy for details.



**How can I contact your customer service?**

Our customer service operates 24/7. Reach out to us at [support@atlanteanglobals.com](mailto:support@atlanteanglobals.com), and we'll respond promptly.



**How do I initiate a return?**

For return inquiries, contact us at [support@atlanteanglobals.com](mailto:support@atlanteanglobals.com).


**What is your cancellation policy?**

You can cancel your order until 11:00pm (PDT, -7 GMT) on the same day it's placed. Contact us at [support@atlanteanglobals.com](mailto:support@atlanteanglobals.com) for cancellations.


**Is ordering online secure?**

Yes, we prioritize your security. Our website uses SSL encryption to protect your data during the checkout process.



**Is it safe to use my credit card on your website?**

Absolutely. We utilize a secure internet payment gateway with AES-256 encryption for safe online payments.


**Is my personal information kept private?**

Rest assured, any information you share with us remains private and confidential. We do not share, rent, or sell your personal information without your consent, except as required by law. Your privacy is our priority.